NEW DELHI : Indian Railways has introduced an OTP (one-time password)-based refund by authorised railway ticketing agents of state-owned, Indian Railway Catering & Tourism Corporation Limited (IRCTC), to ensure speedy refund for passengers.
The refund amount will be applicable against cancelled or waitlisted ticket booked by around 1.7 lakh authorized agents.
“This is aimed to bring in a transparent and customer friendly refund system for reserved e-tickets which are cancelled or which are fully waitlisted dropped tickets,” Indian Railways said on Tuesday, adding that the new system will be implemented by IRCTC.
“The objective of the scheme is to streamline the cancellation refund process further so that cancellation amount is refunded timely to the customer by the agents,” it said in a statement.
While the amount is refunded within four-five days if a ticket is booked by the passenger, at times it would take as much as three weeks to receive the refund when booked by an agent, a government official explained. “The OTP-based system will ensure that the passengers do not remain in the dark,”.
The OTP will be received as SMS on the registered mobile number of the passenger provided by the passenger to the agent at the time of booking. Thereafter, the passenger will have to share the OTP with the agent to get the refund amount.
“The passenger will come to know about the exact refund amount received by agent on his behalf against cancelled ticket or fully waitlisted dropped ticket,” it said.